Support Engineer (React/ Node.js)

We're looking for a Support Engineer to keep our web-based products running reliably and to resolve technical issues quickly and effectively. This is a hands-on, problem-solving role that blends debugging, troubleshooting, and direct collaboration with engineering, product, and client teams. You'll be the technical point of contact for investigating incidents, diagnosing root causes, and ensuring a smooth experience for users and stakeholders.

We're looking for someone proactive, detail-oriented, and comfortable communicating clearly under pressure while working across multiple teams.

What you'll do

• Investigate, troubleshoot, and resolve technical issues across multiple web applications

• Diagnose bugs and root causes in applications built with Node.js, React, and TypeScript

• Query and analyze data in PostgreSQL to investigate issues and validate fixes

• Monitor and troubleshoot cloud infrastructure and services on AWS (ECS, EKS, S3, RDS)

• Respond to incidents, manage escalations, and communicate status clearly to stakeholders

• Reproduce reported problems and document detailed steps, findings, and resolutions

• Collaborate with development teams to implement fixes and long-term solutions

• Identify recurring issues and propose improvements to reliability, monitoring, and processes

• Ensure performance, reliability, and security best practices are maintained across the stack

What we're looking for

• Solid experience with Node.js, React, and TypeScript

• Proven experience in a technical support, application support, or SRE-adjacent role

• Strong debugging and troubleshooting skills across frontend, backend, and infrastructure

• Good understanding of PostgreSQL and the ability to write and analyze SQL queries

• Experience working with applications deployed on AWS (ECS, EKS, S3, RDS)

• Excellent communication skills and the ability to explain technical issues to varied audiences

• Ability to work independently, prioritize effectively, and stay calm during incidents

• Advanced English

Nice to have

• Familiarity with serverless architectures and microservices

• Experience with monitoring and observability tools (e.g., CloudWatch, Datadog, Sentry)

• Experience integrating third-party tools and identity providers (SSO, Okta, etc.)

What we offer

• Play a key role in ensuring the reliability of growing products

• Work in a fully remote environment